You may cancel any portion of your order before we begin working on it. For example, once we begin working on the design, we must charge the design fee. We will make reasonable modification as you request to make the design appeal to you, but if you decide to cancel the design portion, we must charge the design fee. After you approve the design, you may NOT cancel the remaining portion of your order if we have begun the printing process. We must adhere to this policy because every piece is a custom one-of-a-kind original.