Q) What is the best kind of photo to send? Should I make an enlargement?
A) A well focused color or black and white photo will work, 5x7 or larger if possible. For 'Popart Style” the subjects head must me a minimum of 2 inches tall. Do not worry about backgrounds or red eye, we will make any necessary adjustments.

Q) Can I send a print out from my inkjet or laser printer?
A) This is not recommended, images from your inkjet or laser printer are likely to have a lot of graininess that you would never notice, but our scanner will pick it up and the resulting image will be very blurry. We would prefer you sending us the original photographic print or the image you have scanned.

Q) Do I have to supply more than one photo?
A) No. We suggest that people send three or more so that we can choose which will work best. If you have only one good photo just send your favorite one. We like to use other photos for reference if we need to see more detail in the subject.  We will send all photos back with the completed Portrait.

Q) Can I e-mail you a digital photo instead of mailing a real photo?
A) Yes, if you want to order on-line or if you are in a hurry for gift giving you may e-mail high resolution jpeg images to photos@mypopart.com  We can also accept most image CD discs.

Q) Will I get my original photos back?
A) Yes. All photos will be returned. We recommend making a copy of your photo if the picture is not replaceable.  Mypopart.com can not be responsible for lost mail due to post office errors.

Q) How long will it take to get my portrait?
A) The Portrait process usually takes approximately 2 weeks. You will be assigned an artist and you will (depending on in-house volume of work) see a color proof within 1 week of placing your order.  After you approve the digital proof your portrait will ship within 1 week.  All portraits are created in the order that they are received.  If a portrait is needed sooner please let us know at the time of order.

Q) Can I choose my colors or customize my design?
A) Yes, we have a selection of our most popular color combinations for you to choose from.  Or if you have favorite colors you would like us to use, when you checkout, provide these notes in the "Special Instructions" box in the shopping cart. Or if you are not sure select the “Discuss with Artist” box in the order process and you will be contacted to discuss colors.  

Q) Can I place a different photo in each panel of 'Popart Style'?
A) Yes. There is an additional $45 design fee for each additional subject.
 
Q) Can I submit one photo with multiple subjects in the photo?
A. Yes. There is an additional $45 design fee for each additional subject in a single photo. 
Q) How are portraits shipped?
A) We ship all Portraits via UPS ground. If a portrait is needed for a special date expedited shipping options can be arranged.

Q) How is the artwork packaged for shipping?
A) “Watercolor” Portraits are shipped flat and come sleeved in plastic. “Canvas Flat” Portraits are shipped rolled in a large mailing tube.  “Canvas Wrapped” Portraits are sleeved in plastic and shipped in a large corrugated box custom fitted for the size of artwork.

We package all our products with exceptional care protecting every part with plastic, boards, corner protectors and bubble wrap. If any product is damaged when you receive it, please e-mail returns@mypopart.com or call us at 800-790-8957.  We will request that you repack it similar to the way you received it. You will be issued an RMA and UPS will pick it up from you within a few days. We will repair or replace it once we receive the package back. Transit damage occurs in less than 1% of all orders.

Q) Do you ship Internationally?
A) We are located in Orange County, California. We ship to Canada and most other countries. For a shipping quote, please place your order and choose "Outside the US" for the state under "Shipping Information" at checkout, we will e-mail you with the exact amount of the shipping (does not include duties or taxes).   

Q) What form of payment do you accept?
A) We accept Debit Cards, Visa, MasterCard, American Express and Discover. Or you may send a check (it must clear our bank before we ship your order) or money order for the full amount of your order with your photos. All credit card information entered at checkout is encrypted to secure the information and guard against theft and unauthorized use. If you do not feel comfortable entering your credit card information on-line, we will send you an e-mail once we receive your photos or images requesting that you call or FAX us at 888-878-2932 to provide it. We will not begin work until we receive payment.

Credit Card Charges: Your credit card will be charged for the design fee, if any, once we begin work. The balance, or full amount, will be charged when you approve the final proof.

Q) Can I re-order a previous a design?
A) Yes, once we create a design for you, we save it in our archives. That way, in the future, if you want to order another print of that design or place it on another one of our products, all you have to do is click "Re-Order" button on the navigation bar on the left hand side or call 800-790-8957. When you re-order a previously created design, there is no design fee. So, a week or year from now, you can place another order and only pay for the price of the product.

Q) Can I use photo that was taken from a professional photographer?
A) Yes, as long as you get permission from the photographer. We cannot accept photos taken professionally without the photographer's permission.

Q) What if I'm not happy with my art work?
A) That has not happened yet. You will see a color proof and you have to give us approval before we proceed with the printing. If the finished artwork is significantly different from the proof that you approved we will reprint it at no extra charge.

Q) I have a business. Can I use my finished portrait on my logo or in my store for product signage?
A) No I'm sorry, Mypopart.com retains the reproduction rights on your art work. We would be happy to negotiate an additional graphic design fee for commercial use. Please call or email us at sales@mypopart.com if you have a commercial use inquiry.

Q) Who retains copyright on the artwork?
A) The artist retains all copyrights to and all rights of reproduction of all images from the moment of creation, and is ordinarily given a term enduring for the artist's life, plus an additional 50 years after the artist's death.

The artist retains all copyrights to created images and their use in reproduction form, i.e. limited edition prints, merchandise, and has the right to the distribution of the reproductions of created images.

The artist has the right to use created images publicly for advertising and promotional displays.

Commercial use or reproduction of created images is prohibited without express permission of mypopart.com (licensing fee may apply). Please contact us with any commercial use inquiries.